Shipping & Delivery:
- How long does shipping usually take?
Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use DHLe-commerce as our standard delivery courier. All the orders will be processed and delivered within 3 – 7 business days (West Malaysia) , 3 – 7 business days (East Malaysia).
- How much does shipping cost?
Our standard delivery charges per order are as follows:
- Orders of RM 500 and above are entitled to delivery free of charge within Malaysia and Singapore.
- For West Malaysia, delivery charge is RM 7.50 for those orders below RM 500.
- For East Malaysia, delivery charge is RM 16.00 for those orders below RM 500.
- For Singapore, delivery charge is RM 15.00 for those orders below RM 500.
- Do you offer free shipping?
Yes, we offer free shipping for orders with a minimum spending of RM 500 and above. This means that if your order total reaches or exceeds RM 500, you will qualify for free shipping on your purchase.
- Do you provide tracking numbers for shipments?
Yes, we provide tracking numbers for shipments. Once your order is shipped, you will receive an email notification that includes the tracking number. You can use this tracking number to monitor the progress of your shipment.
- How can I track the delivery status?
Once your order is processed, a tracking number will be included in the email sent to you. To track your parcel, please click on the provided link in the email. This will allow you to easily monitor the progress of your shipment. Kindly check your junk mail if you have not received any email from us.
- Is international shipping available?
Yes, we do offer international shipping. Before proceeding, it is important for us to check with the shipping provider regarding the available international shipping options and any specific requirements. Please reach out to our Peak Living support team for any specific inquiries or clarification you may need.
- Can I change the shipping address after placing an order?
Unfortunately, once an order has been placed, you are not allowed to change the shipping address. We recommend carefully reviewing the shipping address before finalizing your order to ensure accuracy.
- What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, it’s important to contact our customer team as soon as possible to report the issue. We will work with you to resolve the situation and ensure your satisfaction. In case of a lost package, we will initiate an investigation with the courier service to locate the package or provide you with a suitable resolution, such as a replacement or refund. If your package arrives damaged, we may request photos or evidence of the damage to assist with the investigation and determine the appropriate course of action.
- What happens if I’m not available to receive the package during delivery?
If you’re not available to receive the package during delivery, here are some possible scenarios:
- Delivery Attempt: The courier service will typically make multiple delivery attempts on different days. If you’re not available during the initial delivery attempt, they may leave a delivery notification or attempt delivery on another day.
- Re-scheduling Delivery: You may have the option to request a re-scheduled delivery for a more convenient time.
- Who can I contact if I have not received my parcel?
If you have not received your shipment, please contact our Peak Living Support Team.
- Customer Support: WhatsApp +6012-626-0821
- Partner Support: WhatsApp +6012-626-9327
- Email Address: support@peakliving.today
